Call Center Senior Representative _ On-Site

Job description

Req ID: 368293 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Senior Representative _ On-Site to join our team in Chicago, Illinois (US-IL), United States (US). Position Overview: The Customer Service Representative will support customers within an inbound contact center environment. This role involves assisting customers via phone, email, and in-person interactions related to tax, licensing, debt, and administrative hearing matters. The position requires professionalism, attention to detail, and the ability to handle complex and sensitive customer inquiries. New hires will complete approximately 120 hours of instructor-led training and job-related shadowing, tailored to the assigned business project. Primary Responsibilities: - Respond to and assist customers via phone, email, inbound ACD systems, and when applicable, in person. - Service customer inquiries related to tax filings, licensing, debt, and administrative hearings. - Process payments and establish payment arrangements in accordance...