Technical Operations Representative II

Job description

About the Role Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes. Your Impact: About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. - Associates degree preferred. - Must have been a back-up for an install Lead. - Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience. We are providing the anticipated rate for this role: $20.54 - $28.20 hourly - Demonstrates higher level customer support capabilities through assignments. - Identifies potential opportunities to improve work processes, tools and systems to streamline workflows. - Adept...