Fixed Operations Director

Job description

At Fletcher Jones Automotive Group, our mission is to deliver a world class guest experience through the pursuit of excellence. We deliver on this commitment through operational excellence, strong leadership, and a culture of accountability. We are seeking an experienced Fixed Operations Director to lead the strategy, performance, and continuous improvement of our service, parts, and related fixed operations functions. This is a high-impact leadership role responsible for driving profitability, operational consistency, customer satisfaction, and team performance across the fixed operations organization. What You Will Do: - Lead the overall strategy, direction, and performance of fixed operations, including service, parts, and other after-sales functions. - Drive profitability, labor performance, parts performance, expense control, and operational efficiency across the department or multiple locations. - Establish and monitor key performance indicators including gross profit, effective labor rate, hours per repair order, technician productivity, technician proficiency, parts gross, absorption, CSI, and workflow efficiency. - Partner with dealership leadership to align fixed operatio...