Service Delivery Manager

Job description

Service Delivery Manager | Sydney CBD Play a key role in delivering exceptional service experiences to some of Sydney’s leading businesses. We’re looking for an experienced Service Delivery Manager to support and strengthen service delivery across a portfolio of key Sydney clients. This is a highly client-focused role centered around relationship management, service quality, operational coordination, and ensuring customers consistently receive outstanding support and communication. You’ll act as a trusted point of contact for clients, working closely with technical teams to ensure issues are resolved effectively, expectations are managed proactively, and service outcomes continue to improve. Who We Are: With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team. The Role: We’re looking for an experienced Service Delivery Manager to join our Syd...