Customer Support Specialist

Job description

We are seeking a skilled Customer Support Specialist with exceptional communication and interpersonal skills to be the primary point of contact for our clients. This role should be particularly exciting to those who are technical and excited by solving a wide-range of challenges to deliver outstanding customer experiences. About Motive: Motive is a website platform for franchise auto dealerships, used by hundreds of dealerships and millions of consumers. Our mission is to make car shopping great by giving manufacturers and their dealers simple, high-performing websites that customers love to use. We’re growing fast, partnering with OEMs like Genesis, Lexus, Nissan, INFINITI, and Harley-Davidson, as well as some of the largest dealer groups in the world. In this job, you can expect to: Be part of a small, focused team Provide excellent customer support via email, phone, and Slack Collaborate with teammates in managing a ticket queue of incoming customer requests Assist dealership customers with tasks such as adjusting webpage elements, updating data files, installing and troubleshooting integrations Translate customer feedback into well-structured feature requests and defect reports...