Front Desk Agent

Job description

At Fairfield by Marriott Wilmington/Wrightsville Beach , we provide guests with warm hospitality, comfortable accommodations, and reliable service for both business and leisure travel. Our Front Desk team is the heart of the guest experience, ensuring every visitor feels welcomed, supported, and valued throughout their stay. Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations Key Duties & Responsibilities: - Resolve guest complaints, ensuring guest satisfaction. - Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates,...