(fluent English) Technical Support Engineer (remote, global)

Job description

We are looking for a proactive and tech-savvy Technical Support Engineerfor for one of our B2B clients . In this role, you will combine technical expertise with customer-facing skills — from product setup and troubleshooting to long-term relationship management. The ideal candidate enjoys solving complex problems, working with APIs and data, and guiding clients through every stage of their journey. Excited? Let’s see what it takes 💛 What you will do: - Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.); - Conduct demo calls to understand client business needs and deliver compelling product presentations; - Develop and lead client training sessions to ensure strong adoption and effective product usage; - Troubleshoot technical issues, including API requests, data flows, and integrations; - Act as a trusted advisor by proactively managing the client journey and ensuring long-term success; - Manage a portfolio of accounts, focusing on retention and identifying growth opportunities; - Collaborate with product and engineering teams to resolve complex technical challenges; - Build strong, long-lasting relationships...