Donor Relations Associate

Job description

Responsibilities This position is responsible for assisting in donor centers or at mobiles with activities that support the achievement of collection goals. - Provide outstanding customer service to all donors at mobiles or donor centers. - Greet donors, facilitate instructions during the donation process. - Educate donors on optimal donation type for their blood type based upon inventory needs and open capacity. - Educate donors on automation donations including plasma, platelets, auto red cell. - Handle front desk tasks, donor check in and phones in Donor Centers. - Help donors use donor portal. - Reschedule donors for future appointments. - Assist staff with sanitizing equipment and areas used by donors. - Answer marketing program questions for donors. - Participate in marketing programs in centers (donor incentives to all presenting donors and other tasks as described in marketing briefs). - Performs on-site whole blood recruitment and assists at college campuses and other blood drives where onsite recruitment will increase donor turnout. - Provides donor flow support when necessary. - Prepares and presents specific presentations to targeted donor groups in an effort to bring i...