Service Desk 1st Line Technician

Job description

🆘Service Desk 1st Line Technician Love solving problems and helping people? Join us as a Service Desk 1st Line Technician - the friendly first point of contact for all things tech! You’ll be the voice (and brain) behind quick, accurate case logging, speedy triage, and keeping customers in the loop every step of the way. From answering queries to coordinating rapid responses, you’ll make sure every interaction feels effortless and professional. If you’re organised, tech-savvy, and thrive on delivering top-notch customer service, this role is your chance to shine. ⏰Hours: 35 hours per week 📅Shift pattern: Monday - Friday, working 7-hour shifts between 9am - 5pm with 1 hour unpaid lunch 💸Salary: £25,500 per annum 📍Location: Office-based, New Milton, Hampshire This role is a UK based role and any hybrid/remote work must also be within the UK. 📆Start Date: 29th June 2026 ⚠️ Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. 😎Appello Perks 161 hours holiday rising to 175 hours with length of servi...