HELP DESK I

Job description

Job DetailsJob Location: OK - OKC - Oklahoma City, OK 73102Position Type: Full TimeJob Category: Information TechnologyPOSITION SUMMARY The Help Desk I works within the IT team to provide responsive firm-wide support for technology incidents, requests, and questions. The successful individual will demonstrate a contemporary, working knowledge of computer hardware, peripherals, operating systems (e.g. Windows 10/11), legal-specific software, mobile devices, audio/video systems, and networking fundamentals. Excellent listening skills, research and problem-solving skills, strong technical knowledge, and a sincere interest in serving others are essential qualities for success in the role. The candidate should be able to work in a fast-paced environment, and be able to multitask accordingly. ESSENTIAL FUNCTIONS: Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s): Respond promptly and professionally to diagnose, troubleshoot, resolve, test/c...