Sr Services Manager 2 - Customer Service Management

Job description

Job Description Summary The Aero Services Customer Service Leader will serve as the liaison between internal/external organizations and for an assigned customer portfolio, own the customer relationship, care for customer operations wing to wing, and directly contribute to the overall P&L business strategy. Job Description: Qualifications/Requirements: - Foster and develop strong relationships with customers as the single point of contact caring for customer operations - Manage customer communication and relationships - Responsible for customer portfolio and assigned P&L Revenue, Margin, & Cash growth - Establish contact to provide on-going project management, technical, and business support to assigned customers - Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer - Oversee warranty and applicable commercial considerations including concessions as they arise balancing benefit outcomes for the customer and GE - Develop outage scope and lead communicating scope HOM to FieldCore - Responsible for outage/non-outage parts planning including requests for quotes,...