Customer Operations Manager

Job description

SERVPRO's former Franchise of the Year, Team Wall is looking for our next great hero! Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en SERVPRO Team Wall is seeking a Customer Operations Manager to lead our Intake Team and oversee the front-end operations that connect customers to our restoration services. This role is responsible for managing scheduling, dispatching, and customer service functions while ensuring a seamless experience for homeowners and commercial clients during stressful property damage situations.The ideal candidate is a strong people leader, process optimizer, and problem solver who thrives in a fast-paced environment. You will lead a team of Intake Coordinators while driving operational efficiency, improving customer experiences, and supporting the growth of our restoration operations. What You’ll Do Lead the Intake Team - Manage, coach, and develop Intake Coordinators responsible for customer intake, scheduling, and dispatching - Assist with hiring, onboarding, training, and performance management - Foster a collaborative and positive team culture - Conduct regular team meetings, coaching sessions, and performance reviews...