Customer Service Manager

Job description

The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved. - To maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels. - To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels - Acting as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same. - Hire, coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints). - Ensures team is knowledgeable and skilled with RBA computer systems, customer registration and pay...