Technical Support Specialist CRM

Job description

Technical Support Specialist CRM We are looking for a Senior Technical Support Specialist for Salesforce CRM responsible for ensuring a stable, scalable, and secure Salesforce environment covering Sales Cloud, Service Cloud, and Marketing Cloud. The new colleague provides technical leadership in system upkeep, enhancements, platform governance, integrations, and release management while supporting end-users with expert-level guidance. The position works closely with business process owners, internal IT teams, and external partners to ensure Salesforce aligns with organizational strategy and operational excellence. Workplace: Brugherio (MB), Italy. Your Responsibilities: Platform Expertise & Administration: - Maintain and continuously expand expert-level knowledge of Salesforce, including Sales Cloud, Service Cloud, and Marketing Cloud. - Oversee system administration tasks including configuration, security management, roles & profiles, workflows, automation, flows, and monitoring. - Manage Salesforce upgrades, patches, and release cycles, ensuring compatibility with business processes. Operational Support & Incident Management: - Serve as the 2nd and 3rd level technical support for...