Service Manager

Job description

What the role is about: You’ll own how we run and improve the services we offer. You’ll keep customers happy, watch costs, sort out issues fast, and work with product owners and delivery teams to make things better every day. What you’ll do: · Run the monthly service reviews · Put together service reports · Own the budget for service costs · Handle service escalations and push for quick resolutions · Keep a good relationship with customers through regular check-ins (visits and calls) · Monitor tickets for our services and make sure updates are meaningful and timely · Track and report service availability · Produce quotes for customers · Work with Product Owners to feed ideas into the backlog · Look for improvements or ways to save money · Review and approve changes to services · Send out customer communications (and respond when needed) What we’re after (skills and background): · Degree in IT, Engineering, Business, or similar, or solid real-world experience · Hands-on experience in service management, account management, or a similar role · Know-how on service delivery metrics, SLAs, and reporting · Budgeting or cost-management experience · Great communication and relationship-bui...