HR Contact Center Specialist - M-F 10:30 AM – 7:00 PM

Job description

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview: The HR Contact Center Specialist provides HR support to colleagues throughout the company via incoming phone calls, colleague-initiated chats, and self-service cases. As part of the Colleague Support Center, specialists ask probing questions to understand individual queries, provide accurate answers, conduct effective research, and direct colleagues to the appropriate resolution or partner as necessary. This role involves escalating colleague needs to other teams when issues arise. Specialists may also need to make outbound calls to resolve colleague issues or questions. They must maintain a high level of confidentiality regarding sensitive inquiries and colleague...