Switchboard Operator

Job description

Overview Requires continuous auditory and visual attention to PBX and Nurse Call. The primary responsibility of the Communications Representative is to answer, screen and process all PBX calls and Nurse Call from patients, staff and the general public and dispatch or transfer in a prompt, accurate and courteous manner to the appropriate party or department. Responsibilities: - Operates a multiple position telephone switchboard to relay all incoming, outgoing and inter-office calls. - Demonstrates proper phone etiquette by answering and dispatching phone calls promptly, courteously and professionally. Also provides interpersonal care/service including friendliness, respect, promptness, courtesy and sensitivity to all patients and others. - Uses resources effectively and demonstrates awareness with regard to service lines and other commonly requested information. - Competently utilizes hospital census and routinely prints same in anticipation of network downtime. - Identifies problems in a timely manner. - Pays strict attention to nurse call and answers and dispatches patient calls promptly and accurately. - Follows up on overtime calls and re-pages staff as needed. - Notifies nursin...