Customer Service Rep

Job description

Competitive Pay / full-time, quicker benefits! Perks of Pratt?: · Insurance benefits within ONE MONTH of hire · Upon Hire : Paid holidays · 6 months: PAID vacation days Benefits: · 401(k) · 401(k) matching · Dental insurance · Disability insurance · Employee assistance program · Flexible spending account · Health insurance · Health savings account · Life insurance · Paid time off · Parental leave · Vision insurance SUMMARY: Take and process orders and address all customer inquiries and complaints. DUTIES AND RESPONSIBILITIES: Place orders on timely basis for customer needs and plant production schedule Process purchase orders: Manage and maintain the inventory levels on all required inventoried items Update and maintain the required reports to customers on a daily basis Forward confirmations – Order Acknowledgements, ASN, and COA’s Handle customer complaints, questions and follow-up with appropriate internal/external personnel as required. Maintain customer files: Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced Coordinating/Processing paperwork for tooling (cutting die/print pl...