Zone Manager

Job description

POSITION DESCRIPTION: POSITION TITLE: Zone Manager – Retail EMPLOYMENT CLASSIFICATION: Full Time: POSITION REPORTS TO: DEPARTMENT: Retail POSITION SUMMARY: Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts. Service: Operations: Financial/Business: People/Leadership: - Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures - Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures - Facilitate opening and closing of stores - Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions - Ensure store merchandising standards are consistently executed per the company guidelines - Coordinate, monitor and a...