Home Building Claims Officer

Job description

Home Building Claims Officer – RAA – Adelaide (Part time) RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future. To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members. About the role: - Manage end-to-end Home Building claims (Direct to Builder), ensuring timely, accurate, and high-quality outcomes while delivering a positive customer experience - Assess claims by interpreting policy coverage, evaluating quotes and reports, determining liability and settlements, and escalating complex or high-value cases where required - Deliver strong member service by responding to enquiries, handling sensitive situations with care, and ensuri...