Technical Service Manager

Job description

Devoción is Hiring a Technical Service Manager! Location: New York, NY: Schedule: Full-Time (may require overtime, weekends, and holidays) Pay Rate: $70,000 – $90,000 annually (based on experience) Employment Type: Full-Time Description: Devoción is seeking a highly skilled Technical Service Manager to oversee technician operations, equipment quality control, and service support for wholesale partners. This role blends technical expertise in coffee equipment with leadership, planning, and client service management . The Technical Service Manager will manage Devoción’s Coffee Tech Team while ensuring that wholesale partners receive timely equipment maintenance, technical support, and high-quality service standards . This position requires a deep understanding of coffee equipment, strong communication skills, and the ability to coordinate service operations across multiple partners and vendors. Overview: In this role, you will manage technician operations, coordinate maintenance schedules, maintain equipment quality standards, and ensure prompt service for wholesale partners. You will collaborate closely with internal teams including Wholesale, Education, and Operations to maintain a...