Coordinator CS Performance

Job description

Job Description: - Regularly review the performance for the Satellite team - Foster collaboration between Atlanta teams and Satellite teams - Process & Performance Management/Initiatives Drive performance within the team by exceeding quality promises and KPI deliverables - Perform Gap analysis if we are away from the target and then assign correct responsibilities within the CS team - Present findings to stakeholders and leadership, translating data into actionable recommendations. - Identify inefficiencies and gaps in business processes through data analysis. - Identify and act upon performance bottlenecks, customer feedback, and offshoring & automation opportunities - Participate and support the global/regional projects related to Customer Service - Prepare reports and dashboards that provide insights into lead generation, customer engagement, and oveining needs and ensure all team and functional training requirements are recorded and fulfilled - Participate in cross-functional area meetings, discussing solutions for daily problems involving other teams - Supports the Customer Service team with issues and inquiries Qualifications: - Associates Degree in Logistics, Supply Chain Ma...