Vacation Rental Guest Service Agent

Job description

Overview Looking for your next great job opportunity? Join us at our Hiring Fair on April 7 from 4–6 PM at Sunriver Resort! The Vacation Rental (VR) Guest Service Agent often provides the first point of contact for VR guests and is responsible for creating an excellent first impression. They are responsible for managing the guest arrival experience, including check‑in procedures, and providing support throughout the duration of the guest’s stay. The VR Agent will maintain the AAA Four Diamond standards. The VR Agent will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates. Responsibilities: - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day - Follows proper check-in procedures - Follows set procedures on posting charges and refunds - Be kn...