Customer Success Manager (US-Remote)

Job description

Department: Customer Success Reports To: Senior Vice President, Customer Success Location: U.S.- Based, Remote: About Pinnacle Intelligence: Pinnacle Intelligence partners with automotive dealerships and enterprise clients to deliver operational excellence, scalable support, and measurable performance outcomes. Through a combination of industry expertise, disciplined execution, and global delivery teams, we help our clients operate smarter, faster, and more profitably. Position Summary: We are seeking a highly capable Client Success leader to own day-to-day customer management, implementation, and ongoing account health across our portfolio. This role will act as the operational backbone of the Client Success function, ensuring customers are successfully onboarded, supported, and continuously realizing value. This individual will partner closely with the SVP of Client Success and SVP of Business Development, enabling their strategic shift toward revenue growth by taking full ownership of client lifecycle execution, communications, and internal coordination. The individual will also partner closely with the operations team in Philippines to improve the performance, productivity, eff...