Enterprise Service Desk Associate Technician

Job description

Job Title: Enterprise Service Desk Associate Technician Job Category: Service Contract Act: Time Type: Full time: Minimum Clearance Required to Start: Secret Employee Type: Regular: Percentage of Travel Required: Up to 10% Type of Travel: Continental US: - * * The Opportunity: CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. We are looking for enthusiastic and driven individuals to join our team as an Enterprise Service Desk Associate Technician . This critical role efficiently manages and prioritizes incoming support requests. You are responsible for quickly assessing the nature and urgency of each issue, categorizing it appropriately, and routing it to the correct support tier for resolution. By providing initial troubleshooting steps and guiding users through basic solutions, this triage role aims to resolve simple issues on the first contact. If you excel in dynamic environments, enjoy solving technical challenges, and t...