Service Loyalty Coordinator - Mercedes Benz of Chicago

Job description

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department. What are the day-to-day responsibilities?: What are the requirements for this job? $16/hr - $21/hr - Ask the customer qualifying questions to uncover needs and directs calls appropriately - Ensures that service consultants receive messages promptly - Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant - Provide reporting to dealership management - Collect retail charges from the customer in cash, check or authorized charge account - Provide customers with the proper change and/or receipt - Properly process and document charge purchases according to the policies established by the Controller - Close all internal repair orders promptly and route to Billing Clerk for processing - File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files - High School Diploma or Equivalent - One year certificate from college or technical school, or three to six months related experience and/or training,...