Coordinator - Private Access

Job description

Company Description Job Description: To enable and support the Private Access Management team, as well as other departments, in identifying all Private Access members throughout the organization. To enhance recognition and personalization across the business. Guest Experience: - Ensure guest knowledge is shared and kept in Empower. - Maintain precise guest dossiers across all systems. - Monitor and respond to messages in PA mailbox during business hours. - Assist with creating guest itineraries and making reservations (room, restaurant, show transportation, etc.) - Execute all guest requests flawlessly for a seamless experience. - Arrange for Wynn Private Access guests to receive preferential and VIP treatment in all venues on and off premises. - Ensure all guests and employee interactions are in accordance with Forbes 5-Star standards. - Actively promotes and uses the Company’s Core Values to lead by example. Operations: - Prepare and distribute detailed reports as required - Ensure room allocation and recognition delivery are executed timely, seamlessly, and accurately across the business. - Responsible for answering internal and external department phone calls in a timely manner...