Service Operations Security Technician

Job description

Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner. - Responds to service calls and performs a full range of maintenance related duties on assigned products. - Plays a lead role in provision of basic services, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment. - Maintaining bolt work and time locks on safes, chests and vaults. - Maintaining ATM Cencon locks and mechanical and electrical combination locks. - Providing key duplication and lock core replacement. - Maintaining after-hour depositories, VAT unites, drive-up windows, drawers and sliding windows. - Handles customer calls, asking questions and actively listening to ensure understanding of reported issues / concerns. - Schedules time on customer premises and may attend customer meetings and delivery training to ensure operational understan...