Coordinator, Global Reservations - Systems

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: This job is part of the Reservation Technology Team within the Customer and Operations Excellence organization. Responsible for maintaining and supporting reservations applications (AACoRN, QIK, or GMT) by researching and escalating appropriately the issues reported by local offices, while supporting company policy and procedures as well as hardware related issues. What you'll do: - Researches reported application issues including open defects and enhancements as needed - Represents the local offices with RES P&P in final application defects, enhancements and project acceptance before implementation - Creates workaround processes for defects and enhancements as needed - Updates WebRef files with application sta...