Automotive Fixed Operations Manager

Job description

Dealership: L0316 Crater Lake Ford Crater Lake Ford - Oregon: Fixed Operations Manager: The Fixed Operations Manager manages the activities of all Service and Parts related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets. This individual is responsible for the hiring, training and development of all related personnel. The Operations Manager serves as the liaison between the store and Lithia Home Offices Fixed Operations, ensuring compliance to all company policies and procedures. Responsibilities: - Service Staff Recruiting, Training and Development - Staff Service and Parts departments in order to optimize customer opportunities and productivity. - Train Service Advisors daily using role-play, evaluation checklists and quizzes to ensure they are well versed in the service process. - Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs. - Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring. - Customer Engagement - Resolve customer requests, questions and concerns in a profe...