Senior Customer Success Manager

Job description

As a Senior Customer Success Manager, you will own relationships with top tier customers, driving adoption, retention, and expansion of our products. Acting as the primary point of contact, you’ll leverage your expertise to resolve complex issues, build long term partnerships, and ensure customers achieve their goals while contributing to company objectives. You’ll serve as a trusted advisor and strategist, guiding customers through each stage of their journey while helping shape their future success with Tipalti. Why join Tipalti?: Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global...