Field & Workshop Service Technician

Job description

About Your Workplace Based within our Service Workshop, this role plays a critical part in delivering Miele’s market-leading customer experience. Working closely with Service, Parts, Warehouse and Retail teams, you will be responsible for repairing, refurbishing and commissioning premium domestic appliances, both in the workshop and, when required, at customer premises. This is a hands-on technical role for someone who takes pride in quality workmanship, customer satisfaction and representing the Miele brand. Your Responsibilities: - Carry out high-quality repairs, refurbishments, conversions and commissioning of Miele appliances in the workshop and on customer premises - Diagnose faults and provide accurate repair quotations, including for insurance and viability assessments - Manage customer interactions professionally, including handling and resolving complaints within company guidelines - Maintain accurate documentation, service invoices and banking in line with service policies and procedures - Control and manage allocated stock, parts and company equipment, including service vans where applicable - Escalate technical or customer issues appropriately and provide support to fie...