Customer Experience Specialist

Job description

Responsive recruiter A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”. Compensation and Benefits: - Competitive pay based on experience and with possible opportunities for bonuses! - Paid training! - Birthday off and paid! - Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-7 pm and on weekends during the morning hours. The Position: The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience. Your Typical Responsibilities: - Setting up and breaking down the pool deck area before and after each shift. - Checking water chemistry and temperature prior to swim lessons. - Welcoming students and parents/guardians to the pool deck area. - Answering customers' questions about their account, their child’s progress, or about the program. - Assist swim instructors and managers when needed during swim lessons. - Post media content and monitor social media platfo...