Customer Experience Representative II

Job description

The Customer Experience Representative II is the front-line contact for internal and external customers. This position is responsible for providing excellent customer experience regarding water heaters and part orders. Support is provided by accepting and processing orders, coordinating with the shipping, production, control, and warehouse teams to ensure fulfillment of customer requirements, and assisting customers with product selection, order tracking, problem resolution, and warranty questions via phone and email. This position will serve our Raypak Division, located in Oxnard, CA Answer incoming customer phone calls and provide clear, accurate information regarding products, orders, and general inquiries. Respond to customer emails promptly and professionally, ensuring all questions are addressed and documented. Enter new orders, update existing orders, and process cancellations with a high level of accuracy. Use Oracle ERP to enter, review, and maintain order information, shipping details, and customer data. Use Microsoft Dynamics CRM to log interactions, track customer issues, and maintain accurate customer records. Coordinate with logistics, production, and warehouse teams...