Director of Operations

Job description

1. Effectively manage, develop, and lead a team of Facility Solutions Managers (FSMs) that support our clients. 2. Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered. 3. Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM’s and Night Managers. 4. Must achieve annual revenue growth goals and 5. Develop and maintain positive client relationships and achieve client retention above 90%. 6. Develop and maintain impactful, professional relationships vendors and Independent Contractors. 7. Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients’ scope of work. 8. Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services. 9. Responsible for participating in all new client starts for duration of new start. 10. Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM. 11. Responsible...