Principal Data Engineer

Job description

Job Description Zendesk's mission is to make Customer Experience better - for every brand, every customer, every day. Data and analytics are the engine of that vision: the vehicle through which we deliver actionable insights to the 125,000+ global brands that run on Zendesk, and to the internal teams who build the next generation of CX products on top of that data. The Zendesk Analytics Prototyping (ZAP) team sits at the sharp end of that mission. We design and ship the fine-grained, contextually rich datasets that power Zendesk's customer-facing analytics application - and that the rest of the analytics organisation also depends on for support-operations insight, and product decision-making. Our data assets serve external customers and internal stakeholders in equal measure, but the customer-facing surface is where the quality bar is set. We are looking for a Principal Data Engineer - someone who pairs principal-level architectural judgement with a willingness to stay close to the code, the dbt models, and the dataset semantics. Together with the tech leaders of ZAP, the customer-facing analytics application team, and the data platform team, you will set the technical direction fo...