Tech Support Engineer — Incident Specialist

Job description

Join Telavox as Tech Support Engineer 💻 Are you a technically driven support engineer who thrives when the stakes are high? At Telavox, our operator clients expect fast, precise, and well-communicated support — and this role sits at the heart of delivering exactly that. Telavox is a fast-growing digital telco combining the reliability of telecom with the agility of SaaS. Our platform serves operators across Europe with high uptime expectations and demanding SLA requirements. We are now looking for a Tech Support Engineer with a specialist track in incident management — someone who handles complex technical cases day-to-day and steps up as a key contributor when incidents happen. About the job: As a Tech Support Engineer — Incident Specialist, you carry the full responsibilities of a Tech Support Engineer and additionally take an active role in Telavox's incident management capability. You are a trusted technical resource for some of our most demanding clients — large operators who expect issues to be resolved quickly and communicated clearly. This role includes being on a rotating on-call 24/7 schedule one week per month to be available and take action when incidents happen. Your d...