Mystery Shopper

Job description

Project Overview We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions. Key Responsibilities: Check-in process - Book a standard room (room-only rate) through the hotel’s official website. - For Netherlands locations , bookings must be made by phone , and the call must be recorded. - Complete a Dinner, Bed & Breakfast mystery-shopping stay. - Evaluate key stages of the guest experience including: Bar service: Dinner in the restaurant: Room service dessert: Breakfast: Public facilities and overall atmosphere: - Dine with at least one additional person during the stay. - Discreetly observe staff behavior, service quality, and professionalism. - Mention a pretend allergy during interactions to evaluate how staff handle guest requests. - Avoid accepting complimentary upgrades. - Take photos throughout the visit. Reporting Requirements: - Keep all itemised receipts for the room, bar, and restaurant purchases. - Submit a detailed report with photos after the stay. - Upload receipts to receive reimbursement. Requirements: -...