Sr Director, Customer Success

Job description

Vixxo is seeking a Sr. Director, Customer Success to work out of our Scottsdale, AZ, and Colwich, KS offices. THE ROLE: The Sr. Director, Customer Success will lead one of Vixxo’s strategic customer portfolios, owning retention, expansion, and overall customer health across a defined book of business. This role operates as a hybrid player-coach, directly managing key national accounts while developing a team of Customer Success account managers. You’ll sit on the commercial leadership team and will be one of the accountable leaders responsible for driving account retention, trade services expansion, and customer health across a portfolio of approximately 25 multi-site retail, QSR, C-store, and automotive accounts. You’ll partner closely with our Trade Operations and Account Operations teams (who own service delivery) to ensure your customers are well served. This role will play a critical role in strengthening executive-level customer relationships and driving Vixxo’s position as a trusted partner in managed facility services. WHO WILL THRIVE IN THIS ROLE: - A Player-Coach Leader: You lead from the front, owning key accounts while developing high-performing team members - A Commerc...