General Manager

Job description

Who We Want! Passion – Be the Best , is the brand mission! The General Manager directs all activities of their Capriotti’s location to achieve operational excellence, while providing Guests with an exceptional Guest experience in a respectful, motivating, safe, clean and sanitary work environment for the shop’s Team Members. Roles and Responsibilities: Family – Care About People… - Builds teams by proactively recruiting, hiring, training and retaining the best in the available talent pool and utilizes good performance management strategies to retain talent. - Coaches, develops and motivates the shop’s Team Members by following the Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention. - Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain Capriotti’s standards for cleanliness, safety and maintenance. - Role models the standards and maintains the culture for delivering CAPtivating Service to Guests. Proactively investigates and resolves Guest issues reg...