Operations Manager – DNV Business Assurance Netherlands

Job description

About the role DNV Business Assurance Netherlands is seeking an experienced Operations Manager to lead and further strengthen our national operational delivery across multiple sectors in a service-driven environment. This is a country-wide leadership role with accountability for operational performance, resource planning, quality, and delivery across a portfolio of well over 20.000 chargeable days. You will directly lead six Sector Leaders, each responsible for their respective sector teams, covering auditors, planners, and back-office colleagues. In addition, you will oversee a team of Service Center and Data Quality Stewards, led by the Process Manager, ensuring operational data integrity and transparency. All Overseas Delivery and Key Accounts fall under the responsibility of a dedicated manager who also reports directly into this role, further expanding the scope and strategic importance of the position. You will be accountable for managing the end-to-end operational process, ensuring efficient resource planning, high-quality service delivery, and strict compliance with global standards. This position is pivotal in driving operational excellence, empowering teams, and deliverin...