Front Office Supervisor

Job description

Description ABOUT US: From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home. THE JOB: The Front Office Supervisor is responsible for supporting the daily operations of the Front Desk and Guest Services teams, ensuring a seamless and elevated experience from arrival to departure. Assists with the development of the Front Office staff to operate at the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service. This role leads by example, provides hands-on support at the front desk, and ensures all service standards are consistently upheld. YOU: To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem-solving. This role as the Front Office Supervisor requires skills such as patience, empathy, and a desire to provide excellent service for our guests. OUR CULTURE: Be part of our award-winning...