Shift Leader

Job description

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to Management. Competencies: . Great Focus - Understands and exceeds guest expectations, needs and requirements - Displays a sense of urgency with guests - Seeks ways to improve guest satisfaction; asks questions, commits to follow-through - Resolves guest concerns by following Brand recommended guest recovery process Passion for: - Sets and maintains high standards for self and others, acts as a role model - Consistently meets or exceeds goals Problem Solving and Decision Making: - Identifies and resolves issues and problems - Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence: - Develops and maintains relationships with team members - Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Skills and Qualifications: · Restaurant, retail, or supervisory experience · Ability to work up to 35 h...