Mechatroniker, Elektroniker als Servicetechniker m/w/d für Aufzüge

Job description

Customer relationship management: - Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) - Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. - Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude. - Accountable for equipment safety and performance - Accountable for managing the site environment during service operations - Accountable for identifying site risk, and communicate them to his supervisor - Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure - Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them Service operations: - Accountable for the end-users and the site safety - Accountable for the safe working environment - Responsible for safe worki...