Service Planner

Job description

JOB DETAILS: Shift Location Schedule Salary Range JOB SUMMARY: Communicate the repair process to all parties involved. Ensure continued job progress and coordinate resources to support the repair process and deliver an invoice on the same day that the job is complete. ESSENTIAL FUNCTIONS: - Plans repair jobs through various areas, vendors, and technicians. Coordinates resources to support the repair process. - Resolves client complaints on billing and warranty issues. - Manages, monitors, and reports the accuracy and fair estimates/quotes for segment repairs. - Monitors and communicates the repair process for assigned area. Ensure continued job progress; follow up conversations with documentation in the manager program, with the lead person and the technicians using all current system tools provided. - Review client repair history, products, or services due provided by the Customer Service Advisor. - Make policy and warranty recommendations to the appropriate supervisor and discuss/resolve discrepancies before billing review is complete. - Monitor and manage each work order on a daily basis and have a Pro-Forma summary ready for the client at the completion of requested repairs ens...