Access Services Representative Senior – CPAS

Job description

Access Services Representative Senior – CPAS - ( 2600008U ) Description THE UNIVERSITY OF TEXAS SOUTHWESTERN MEDICAL CENTER: JOB INFORMATION: Job Code: 2063: Job Title: ACCESS SVCS REP SR - CPAS Date Last Edited: 8/22/2025 FLSA Status: N JOB SUMMARY: Works under minimal supervision to provide exemplary customer service to accurately facilitate patient appointment scheduling and relay of critical information and questions in a large contact center environment. Additional responsibilities include resolution of complex patient scheduling issues, serving as liaison to clinic leadership, review of appointment scheduling for accuracy, and preceptorship to onboarding employees. ESSENTIAL FUNCTIONS: Job Duties: - Serves as the expert of detailed knowledge of clinic scheduling processes, templates, and provider preferences to at least one Ambulatory Clinic and/or Service Line. - Functions as a preceptor to ensure that new CPAS staff receive appropriate orientation; Assists with the onboarding, training, and mentoring of less experienced team members. Reviews work of new team members during their onboarding for accuracy. Identifies training opportunities and collaborates with referral superv...