Senior Service Designer

Job description

Position Title: Senior Service Designer Employment Type: Permanent, Full-Time Existing Vacancy: Yes Division/Branch: Communications and Service Experience Division / Service Strategy and Experience Branch Application Deadline: May 20, 2026 Pay Level: 10 Pay Range: $103,518 to $129,393 Work Location: Head Office, Toronto, ON; (In-Office) The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest. The AGCO’s Service Strategy and Experience branch is seeking a dynamic and experienced Senior Service Designer to lead the design, planning, and execution of strategic service initiatives that drive transformation and enhance the AGCO’s service experience. We are looking for a collaborative professional who brings a balance of Human Centered Design expertise, exceptional interpersonal skills, and strong critical thinking abilities to j...