Customer Engagement Manager, Corporate Marketing

Job description

Customer Engagement Manager, Corporate Marketing Would you like to help build our global marketing strategy? Do you enjoy building trusted, meaningful business relationships? About the Team: As part of our Corporate Marketing group, the Customer Engagement (CE) team are the voice of the buyer and the user, delivering customer loyalty, retention, and upsell value against a ~$300M revenue base. Our Customer Engagement team are based in the Netherlands, Singapore and London and combine, customer engagement design, digital execution and performance analysis to ensure buyers and users get the most from our portfolios and their relationship with Elsevier at all stages of their life cycle. About the Role: As a Customer Engagement Manager , you drive commercial retention, account growth, and community engagement from within the existing customer base. You play a key role in building advocacy and supporting customers in articulating a strong business case for renewal to their buying committees. To enable customer success and long‑term retention, you take a data‑ and design‑driven approach to engagement. You apply a broad mix of marketing strategies - including value‑based engagement, usage...