CDD Operations Manager - Onboarding

Job description

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for an experienced CDD Oversight and Operational Performance Manager to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business. Location: Edgbaston - Hybrid working model available, 3 days per week office based on a rotational shift basis between the hours of 8am - 8pm Monday to Friday. What you’ll own as the CDD Operations Manager - Onboarding Leadership and Team Management: - Oversee the day-to-day performance of the team ensuring efficient, accurate execution of CDD processes and timely resolution of issues - Produce and analyse management information reports to inform decision making and highlight key trends - Provide regular reporting on performance, capabilities and outcomes to support strategic direction and progressive KPI setting - Ensure effective management and oversight of the teams’ pipeline, success metrics (e.g. throughput) - Lead, mentor and develop a high-performing team fostering a culture of excellence, accountability and continuous development - Implement performance management frameworks, incl...