Customer Success Manager (French Speaking)

Job description

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: - Partner with the sales team to ensure smooth transition and onboarding experience - Proactively build relationships with customers to create mutual trust - Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts - Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively - Monit...